Privacy Policy

Last updated: 27 February 2026

Convergence Buyers Agents Pty Ltd (“Convergence”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website at https://convergencebuyersagents.com.au (the “Website”), the Melbourne Property Podcast website, or engage with our buyer’s advocacy services.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Interpretation and Definitions

Definitions

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Website refers to https://convergencebuyersagents.com.au and any related websites operated by Convergence, including the Melbourne Property Podcast website.

Services refers to buyer’s advocacy, property acquisition advisory, consulting services, and related communications.

You means the individual or organisation accessing the Website or engaging with our Services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Residential or postal address
  • Budget and property preferences
  • Investment objectives
  • Information submitted via contact forms
  • Information submitted via podcast enquiry or sponsorship forms
  • Information provided during consultations

We only collect personal information where it is reasonably necessary for our business activities.

Usage Data

We may automatically collect certain technical information when you access our Website, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Device type

This information is used for analytics, performance monitoring and security.

Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic
  • Monitor performance
  • Support marketing and remarketing campaigns

You can instruct your browser to refuse cookies. However, some parts of the Website may not function properly if cookies are disabled.

How We Use Your Information

Convergence may use personal information to:

  • Respond to enquiries
  • Provide buyer’s advocacy services
  • Arrange consultations
  • Assess suitability for property purchases
  • Communicate with clients and prospects
  • Send newsletters or market updates (where consent is provided)
  • Improve our Website and services
  • Comply with legal obligations
  • Maintain security and system integrity

We do not sell personal information.

CRM and Service Providers

We use third-party service providers to assist in operating our business, including:

  • Customer relationship management (CRM) systems
  • Website hosting providers
  • Email marketing platforms
  • Analytics services

These providers may store or process personal information on our behalf. We take reasonable steps to ensure they comply with applicable privacy laws.

Disclosure of Personal Information

We may disclose personal information:

  • To service providers assisting our business operations
  • To professional advisers (such as accountants or legal advisers)
  • Where required by law
  • To protect our legal rights
  • In connection with a business sale, restructure or transfer

All third parties engaged by us are required to handle personal information appropriately.

Google Analytics

We may use Google Analytics to analyse Website traffic and user behaviour.

Google Analytics collects information such as IP address and browsing behaviour. This information is managed by Google in accordance with their privacy policy.

For more information, see:
https://policies.google.com/privacy

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Access and Correction

You may request access to personal information we hold about you or request corrections if you believe the information is inaccurate.

To make such a request, please contact us using the details below.

International Data Transfers

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Children’s Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Third-Party Links

Our Website may contain links to third-party websites, including media platforms and podcast services. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, you may contact us:

Convergence Buyers Agents Pty Ltd
Website: https://convergencebuyersagents.com.au
Email: info@convergencebuyersagents.com.au